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Recharge Agreement

Livo Live User Recharge Agreement

Effective Date: September 13, 2026 · Last Updated: September 13, 2026
Important Notice: This Agreement is a legally binding contract between you and LivoLive Team. Please read every clause carefully before initiating any top-up. Once payment is confirmed through Google Play Billing, purchases are final and non-refundable except where required by applicable law.

Introduction

This Livo Live User Recharge Agreement (hereinafter referred to as the "Agreement") is entered into between LivoLive Team ("we," "us," or "our") and the user ("you") who purchases or uses virtual currencies and digital items within the Livo Live mobile application and associated services (collectively, the "Platform").

Please review all terms of this Agreement carefully before conducting any top-up or recharge transaction. By initiating a purchase, confirming payment, or utilizing recharge services on the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by all terms herein, as well as our Terms of Service and Privacy Policy. If you do not agree to these terms, please immediately abort the purchase transaction and exit the checkout interface.

Article 1: Scope of Agreement and Platform Services

1.1 Platform Overview: Livo Live is an international interactive voice-social platform enabling users to participate in live voice chat rooms, engage in multi-seat audio conversations, send public chat messages, and interact via virtual gifting.

1.2 Premium Services: Certain interactive features, virtual gifts, entrance animations, and VIP privileges on the Platform require the consumption of specific amounts of virtual tokens. You understand and agree that accessing these premium entertainment features requires payment in accordance with the Platform's billing standards.

1.3 Amendments to Terms: We reserve the right to revise or update this Agreement at our sole discretion in response to product updates, legal mandates, or mobile app store policies. Modified terms will be published via in-app banners or notification channels. Your continued recharge activity following any updates constitutes full acceptance of the revised Agreement.

Article 2: "Coin" Issuance, Management, and Google Play Billing Compliance

2.1 Definition and Nature of Coin

"Coin" is the exclusive official virtual token issued by LivoLive Team within Livo Live, utilized solely for redeeming virtual gifts, unlocking interactive tools, and accessing digital privileges. Coin represents a limited, personal, non-assignable, and revocable digital consumption license. Coins possess no real-world monetary value or statutory property status, accrue no interest, cannot be transferred or pledged, and are strictly non-refundable and non-exchangeable for fiat currency or tangible assets under any circumstance.

2.2 Exclusive Official Payment Processing

In strict compliance with Google Play Developer Policies, all in-app purchases and top-ups of Coin within Livo Live are processed exclusively via Google Play In-App Billing. Any attempt to recharge through unauthorized channels or circumvent official store billing is invalid and strictly prohibited.

2.3 Exchange Rates and Price Tiers

Available denominations, fiat currency options (e.g., USD or local currencies), and conversion ratios are displayed directly within the in-app wallet checkout interface. We reserve the right to modify price tiers, bundle structures, or conversion ratios to account for currency fluctuations, tax variations, or operational considerations. The applicable price is the amount displayed at the time of purchase confirmation.

2.4 Recharge Guidelines and Finality

You must verify your unique public Display ID and selected purchase amount before finalizing transactions. Once authorized and verified through Google Play Billing, the purchased Coins will be credited to your account balance.

Except as explicitly required by Google Play Billing refund policies or mandatory consumer protection statutes in your jurisdiction, all digital token purchases are final and non-refundable.

Article 3: Account Usage Guidelines and Risk Prevention

3.1 Balance and Ledger Inquiries

You may inspect your current Coin balance and transaction history in the in-app [My Wallet] section. If a completed transaction is delayed due to network transmission latency, please retain your official Google Play order receipt (GPA order number) received via email and contact our support desk for reconciliation.

3.2 Authorized Payment Methods

You represent and warrant that you are the lawful account holder or authorized user of the Google account and associated payment methods utilized for recharges. Recharging via compromised instruments, stolen credit cards, or unauthorized third-party credentials is strictly prohibited.

3.3 Prohibition of Secondary Trading and Unauthorized Reselling

Users are strictly prohibited from buying, selling, transferring, factoring, or trading Coins or accounts off-platform or through unauthorized third parties. Any off-platform transaction is entirely unapproved by the Platform; LivoLive Team assumes no liability for losses or fraud resulting from off-platform dealings and reserves the right to confiscate improperly obtained tokens and ban implicated accounts.

3.4 Friendly Fraud and Chargeback Mitigation

Exploiting checkout vulnerabilities or initiating fraudulent chargebacks/refund requests with payment providers while retaining or consuming Coins is an explicit violation of this Agreement.

In the event of an unjustified chargeback or reversal, the Platform reserves the absolute right to freeze the account immediately and claw back the full quantity of Coins and virtual assets corresponding to the refunded transaction. If the current balance is insufficient, the account balance will reflect a negative quantity, and the account and hardware fingerprints will be permanently banned, without prejudice to our right to seek legal remedies.

Article 4: Protection of Minors (Strict 18+ Policy)

4.1 Legal Capacity Requirement: Livo Live maintains a strict 18+ user policy. The Service and all recharge functions are available exclusively to individuals aged 18 and older (or the legal age of majority in your jurisdiction) with full civil capacity.

4.2 Parental Oversight: Minors are strictly forbidden from performing recharge transactions. Legal guardians must exercise reasonable supervision over their payment methods and mobile devices, including activating "Require authentication for purchases" within Google Play settings. If a guardian discovers an unauthorized purchase by a minor, they should immediately reach out to our support team with verifiable proof of guardianship and identity for review.

Article 5: Account Suspension and Termination

5.1 Grounds for Enforcement: We reserve the right to limit, suspend, or permanently terminate your account and forfeit part or all of your Coin balance without prior notice if you:

5.2 Forfeiture upon Termination: In the event of permanent account suspension or termination due to material violations, all unconsumed Coins, virtual gifts, and digital assets associated with the account are irrevocably forfeited without financial refund or compensation.

Article 6: Disclaimers and Technical Limitations

6.1 System Maintenance and Third-Party Latency: Given the distributed nature of mobile telecommunications, LivoLive Team is not liable for indirect or consequential damages caused by transmission latency, ISP interruptions, third-party payment gateway downtime, or maintenance outages. We will assist in crediting confirmed orders once technical operations resume.

6.2 User Errors: You bear full responsibility for financial losses resulting from negligent credential management, sharing passwords, or incorrectly entering user IDs during recharge operations.

Article 7: Amendments, Governing Law, and Dispute Resolution

7.1 Governing Law

This Agreement and any dispute, controversy, or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any choice or conflict of law principles.

7.2 Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

7.3 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any proceeding to resolve or arbitrate any dispute shall be conducted solely on an individual basis and not as a class, consolidated, or representative action.

Article 8: Contact Information

For order disputes, technical issues during recharge, or receipt reconciliation, please reach out to: