Livo Live Child Protection Policy

Livo Live is intended exclusively for individuals aged 18 or older (or the applicable legal age of majority in your jurisdiction). We do not knowingly solicit, collect, or process personal data from minors. During onboarding and throughout live operations, we employ continuous age-verification signals and technical screening. If we discover, identify, or are notified that an account belongs to an individual under 18 years old, we will immediately terminate the account and irreversibly purge all related personal data within 48 hours, in compliance with international privacy mandates.

1. Prohibited Conduct and Content Involving Minors

Across all platform features—including live audio rooms, public chat feeds, direct messaging, profile cards, user feeds, and media uploads—the following actions and materials are strictly banned:

1.1 Child Sexual Abuse Material (CSAM) & Sexual Exploitation (CSAE)

• Producing, uploading, distributing, streaming, facilitating, or soliciting any visual, audio, text, or synthetic (AI-generated) media depicting children in explicit, nude, semi-nude, or sexualized contexts;
• Sharing download links, cloud storage directories, or external portals promoting child pornography.

1.2 Online Child Grooming

Initiating contact or cultivating deceptive relationships with minors to facilitate sexual activity, coerce sexually explicit communications, or arrange offline physical encounters.

1.3 Sextortion and Coercion

Threatening, extorting, blackmailing, or intimidating a minor through the possession, disclosure, or manufactured distribution of private, sensitive, or intimate images/recordings.

1.4 Child Trafficking and Exploitation

Recruiting, harboring, transporting, purchasing, or selling minors for forced labor, sexual exploitation, or illicit criminal activities.

1.5 Cyberbullying and Endangerment

Engaging in harassment, targeted cyberbullying, doxxing, defamation, or promoting self-harm, suicide, or physical harm targeting minors.

2. Detection, Automated Screening, and Moderation

To enforce this zero-tolerance mandate, LivoLive Team maintains comprehensive technical and operational safeguards:

• Digital Hashing & Signature Matching: Utilizing industry-standard hashing protocols (e.g., PhotoDNA) to cross-match and block known CSAM imagery instantaneously upon upload;
• Real-Time Natural Language & Audio Screening: Implementing automated contextual text filters and speech detection engines to detect grooming patterns, illicit keywords, and suspicious interaction models;
• Dedicated 24/7 Human Moderation: Operating an escalation response desk staffed by trained trust-and-safety specialists who prioritize and adjudicate child-safety alerts on an uninterrupted basis.

3. Enforcement Protocol and Mandatory Legal Reporting

Upon identifying or receiving actionable notice of child safety violations, LivoLive Team executes immediate and decisive countermeasures:

• Content Eradication: Instantaneous de-indexing, takedown, and permanent neutralization of the offending content;
• Permanent Account Termination: Irreversible bans imposed on the offending user accounts and permanent blocklisting of associated hardware fingerprints and IP networks;
• Evidence Preservation: Secure retention and chain-of-custody preservation of account profiles, network logs, transaction ledgers, and communication archives;

Mandatory Reporting to Law Enforcement:

• NCMEC Referral: Formal reporting of incidents, user identifiers, and associated payload evidence to the National Center for Missing & Exploited Children (NCMEC) via its CyberTipline;
• Jurisdictional Authorities: Direct liaison and evidentiary cooperation with Interpol and competent law enforcement agencies in relevant geographic jurisdictions.

4. Reporting Mechanisms and Emergency Escalation

We empower our community to act as frontline guardians of platform integrity. If you detect any suspicious activity or content implicating child endangerment, please report it immediately:

4.1 In-App Reporting (Fast-Track)

Tap the user's avatar or the room menu icon ➔ Select [Report] ➔ Choose the category [CSAE & Child Safety] and provide context; reports submitted under this category trigger our highest internal review priority and are handled within 24 hours.

4.2 Direct Child Safety Desk Email

kodaoo172@gmail.com

5. Alignment with International Standards

This Policy operates in strict conformity with international legal treaties, statutory directives, and mobile application store safety frameworks:

• The United Nations Convention on the Rights of the Child (UN CRC);
• ECPAT International Global Industry Standards;
• The U.S. Children's Online Privacy Protection Act (COPPA) and Federal CSAM Reporting Directives (18 U.S.C. § 2258A);
• European Union General Data Protection Regulation (GDPR) provisions concerning minors;
• Google Play Developer Program Policies on Child Endangerment and Apple App Store Review Guidelines.

6. Contact Information

For policy questions, institutional child welfare inquiries, or official legal communications regarding this Policy, please contact our team:

• Operating Entity: Hangzhou Mocha Network Technology Co., Ltd.
• Child Safety Officer (CSO) Email: kodaoo172@gmail.com
• Legal & Compliance Department: kodaoo172@gmail.com
• Registered Address:
  Hangzhou Mocha Network Technology Co., Ltd.
  Room 628, Building 3, No. 176 Zixia Street, Jiangcun Subdistrict, Xihu District
  Hangzhou - 310000
  China (CN)