Livo Live Privacy Policy

This Privacy Policy applies to the mobile application Livo Live (the application name may also be displayed as "Livo" on certain distribution platforms; hereinafter referred to as "Livo Live", "this App", "we", "us", or "our").

This Privacy Policy is published and maintained by LivoLive Team (the "Operator"). We respect your personal privacy. This Policy clearly explains what information we collect, how we use, store, and share it, and what choices and legal rights you have. If you do not agree with this Policy, please do not download, install, access, or use Livo Live.

1. Information We Collect

In compliance with data protection laws and the principle of data minimization, we collect the following categories of information:

• Information You Voluntarily Provide:
  • Profile Information: Unique Display ID, Nickname, Profile Avatar, Gender, Birthday/Age, Bio, and Language/Region preferences.
  • User-Generated Content (UGC): Real-time audio streams while participating on voice seats, room chat messages, 1-on-1 private messages (text and images), and dynamic feed posts.
  • Support & Feedback: Communications, error logs, and screenshots you submit when contacting our support team or submitting reports.
• Information Collected Automatically:
  • Device & Technical Data: Device model, operating system version, unique device identifiers (e.g., Android ID, GAID), mobile network type, IP address, system language, and screen resolution.
  • Usage & Diagnostic Logs: Session duration, feature interaction events, operational error logs, and crash stack traces.
• Third-Party Sign-In Information:
  • When you sign in using Google, we receive your authorized Google account identifier (User ID), email address, and basic public profile information.
• Location Information Notice:
  • Livo Live does not require precise geographic location (GPS) as a condition for using core social services. We do not track or store your precise real-time physical coordinates in the background.

2. How We Use Information

We process your personal information strictly based on legitimate and necessary legal grounds for the following purposes:

• Delivering core features: Authenticating accounts, facilitating low-latency multi-seat voice communication, instant messaging, and user dynamic feeds;
• Trust, security & anti-fraud: Utilizing device fingerprinting to detect emulator abuse, malicious bot accounts, unauthorized scripts, and policy-violating content;
• Virtual items & ledger accounting: Managing in-app virtual items (e.g., coin, Gem), recording virtual gifting transactions, and calculating host performance metrics;
• App diagnostics & optimization: Analyzing crash traces and network jitter to optimize mobile audio stability across entry-level Android devices;
• Statutory compliance: Adhering to applicable legal, regulatory, and judicial mandates.

3. Payment Processing

Livo Live offers in-app purchases and coin top-ups through Google Play Billing. Payment card and wallet data are processed by Google Play in encrypted form. We do not store your full card number, CVV, or payment passwords on our servers. Please refer to Google Play's terms and privacy documentation:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldl=en_GB&ldo=0&ldt=buyertos

4. Information Sharing & Disclosure

We do not sell or rent your personal data to third parties. We share data only in the following limited circumstances:

• Service Providers: Sharing strictly minimal necessary data with vendors that assist us with real-time voice (RTC), instant messaging (IM), and crash diagnostics (itemized in Section 10);
• Legal & Regulatory Obligations: Disclosing records when required by law, subpoena, or lawful government inquiries;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data will continue to be governed by this Privacy Policy by the successor entity.

5. Data Storage & Cross-Border Transfers

Livo Live operates globally. Your personal information may be transferred to and securely stored in cloud servers located in Singapore, Germany, or the United States (e.g., via AWS and Cloudflare). We enforce standard contractual clauses (SCCs) and robust technical safeguards to ensure that your data receives an equivalent standard of protection worldwide.

6. Data Security & Protection of Minors

• Security Measures: We employ industry-standard TLS/SSL encryption for data in transit, cryptographic salted hashing for sensitive credentials, and strict internal access controls.
• Strict Age Threshold (18+): Livo Live is intended strictly for individuals aged 18 and older (or the applicable legal age of majority in your jurisdiction). We do not knowingly solicit or collect data from minors. Any discovered minor account will be suspended and all associated data permanently erased within 48 hours.

7. Data Retention & Account Deletion

• Retention: We retain personal information only for the period necessary to fulfill the purposes outlined in this Policy while your account remains active.
• Account Deletion: You can delete your account directly inside the App at any time by navigating to:
• [Me] ➔ [Settings] ➔ [Account & Security] ➔ [Delete Account].
• Permanent Removal: Upon verified account termination, all personal profile and communication records will be permanently erased or irreversibly anonymized within 30 business days, except where legal and tax compliance obligations mandate extended record retention.
• Users unable to access the mobile application may also submit a request for the permanent deletion of their account and data by sending an email to kodaoo172@gmail.com

8. Your Privacy Rights

Under applicable laws (such as GDPR, CCPA), you have the right to access, rectify, export, restrict the processing of, or delete your personal data. You may exercise your rights by contacting us through the information provided in Section 9.

9. How to Contact Us

For any privacy questions, rights requests, or compliance inquiries, please contact our team:

• Operating Entity: Hangzhou Mocha Network Technology Co., Ltd.
• Recharge Support Desk: kodaoo172@gmail.com
• Legal & Compliance Department: kodaoo172@gmail.com
• Registered Address:
  Hangzhou Mocha Network Technology Co., Ltd.
  Room 628, Building 3, No. 176 Zixia Street, Jiangcun Subdistrict, Xihu District
  Hangzhou - 310000
  China (CN)

10. Third-Party SDKs (Summary)

To ensure reliable voice transmission, secure messaging, official billing, and application stability, Livo Live integrates the following third-party Software Development Kits (SDKs). Data processing is governed by each provider's respective privacy policy:

SDK / Service	Provider	Purpose in Livo Live	Data Categories Collected	Provider Privacy Reference
Zego RTC Voice SDK	Zego (Shenzhen Zego Technology Co., Ltd.)	Real-time voice chat in rooms: audience listen-only upon joining, host takes the mic, audio mixing, and volume indication.	Device model and OS version, network quality and IP information, audio stream data, diagnostic logs.	Zego Privacy Policy
Tencent Cloud IM SDK	Tencent Cloud	One-on-one private messaging, room public chat, conversation list and unread counts, historical message roaming.	Account ID (userId), nickname and avatar, message content and sending/receiving metadata, device and network information.	Tencent Cloud Privacy Policy
Tencent Cloud COS SDK	Tencent Cloud	Uploading avatars / images / voice to object storage, with paths organized by userId directories.	Uploaded object data, object paths (including userId), account ID, request logs.	Tencent Cloud Privacy Policy
Google Play Sign-In	Google LLC	One-tap Google account authentication.	Authorized Google User ID, email address, basic public profile attributes.	Google Privacy Policy
Firebase (Crashlytics, Analytics, Cloud Messaging)	Google LLC	Crash stack reporting, application performance analytics, push notifications.	Pseudonymous instance IDs, crash trace logs, user interaction events, push tokens.	Google Privacy Policy
OpenInstall	Shenzhen Chuanti Tech	Parameterized installation and dynamic invitation attribution.	Device hardware signals, temporary clipboard matching payload.	OpenInstall Policy
NetEase Yidun Facial Liveness Detection SDK	Hangzhou NetEase Zhiqi Technology Co., Ltd.	Facial liveness detection to verify that the user is a real, live person and prevent photo or video spoofing.	Facial images and static and/or dynamic facial biometric information captured during liveness verification.	NetEase Yidun Privacy Policy
SaleSmartly Customer Support SDK	Guangzhou Biaopin Software Co., Ltd.	Providing online customer support, handling user inquiries, and maintaining stable customer service messaging.	Customer support messages; images and videos voluntarily submitted by users; IP address; operating system type and version; app package name and version; device type, manufacturer and model; and network type.	SaleSmartly SDK Privacy Policy

11. Application Permissions Disclosures (Android)

Livo Live requests sensitive permissions dynamically at runtime. Denying non-essential permissions will only disable the specific feature without interrupting core viewing or listening:

11.1 Permissions Requested at Runtime (Manageable in System Settings)

• Microphone (RECORD_AUDIO): Core Permission. Required to speak on voice seats and send voice notes. If denied, you can still listen to audio rooms and send text.
• Camera (CAMERA): Used to take live photos for profile pictures or feed updates.
• Media / Photos Access (READ_MEDIA_IMAGES / READ_MEDIA_VISUAL_USER_SELECTED - Android 14+): Enables selecting images from local storage. We utilize the Android system Photo Picker to access only the explicit photos you select.
• Push Notifications (POST_NOTIFICATIONS - Android 13+): Delivers direct message notifications and official platform alerts.

11.2 Base Permissions Declared by Livo Live

• INTERNET: Network access for all online server interactions;
• ACCESS_NETWORK_STATE: Monitors connection states to dynamically optimize audio streaming latency;
• MODIFY_AUDIO_SETTINGS: Controls room audio routing between loudspeaker and earpiece;
• VIBRATE: Provides haptic feedback upon receiving direct messages;
• com.android.vending.BILLING: Launches the official Google Play checkout flow.

11.3 Merged Manifest Permissions Disclosed from Third-Party Libraries

The following permissions may be bundled into the merged build manifest by integrated communication libraries. Livo Live does not utilize them as standalone user-data collection tools:

• ACCESS_WIFI_STATE / CHANGE_WIFI_STATE: Used by the audio engine to monitor Wi-Fi quality and adapt audio bitrates;
• BLUETOOTH / BLUETOOTH_CONNECT (Android 12+): Enables routing voice audio to Bluetooth headsets during live calls;
• READ_PHONE_STATE: Merged by network components to detect incoming cellular calls and suspend room audio.