Delete Your Account

1. Our Commitment

LivoLive Team respects your right to self-determination over your personal information. In accordance with applicable data protection laws, you may request deletion of your Livo account at any time. We will not unreasonably restrict your right to delete your account.

2. Before You Request Deletion

To protect your interests, please confirm the following before submitting a deletion request:

• Account in good standing: Your account is not banned, frozen, or under investigation. If your account has been penalized for violations, please appeal or wait until the penalty period ends first.
• Virtual items settled: In-app virtual items (Coins, gifts, VIP tiers, entrance effects, badges, etc.) are limited, non-refundable, and have no real-world monetary value. They will be forfeited upon deletion. Please consume them before proceeding if you wish.
• No pending transactions: There are no ongoing top-ups, refunds, settlements, or open support disputes tied to your account.
• Social connections: Your friend list, followers, following, guild membership, and room roles will all be removed and cannot be restored.
• Personal content backup: Any posts, photos, voice clips, or private messages you wish to keep should be saved by you before deletion. We cannot retrieve them afterwards.

3. How to Delete Your Account

You can initiate account deletion directly inside the Livo Live App:

1. Open Settings
   Sign in to the account you wish to delete, then go to [Me] ➔ [Settings] ➔ [Account & Security].
2. Choose Delete Account
   Tap "Delete Account". The system will automatically run pre-deletion checks (account status, balance, orders, etc.).
3. Verify your identity
   Follow the on-screen prompts to complete phone number verification / SMS code to confirm this is your own action.
4. Read and confirm
   Carefully read the deletion notice, check the consent box, and submit your request.
5. Wait for processing
   We will complete account deletion and personal data erasure / anonymization within 30 business days after your request is submitted.

4. Cooling-Off Period

After you submit the deletion request, there is a 7-calendar-day cooling-off period. During this period, simply signing back into the account will automatically cancel the deletion request and restore normal access. Once the cooling-off period expires, the account will be permanently deleted and can no longer be recovered.

5. What Happens to Your Data After Deletion

Once your account is permanently deleted, we handle your personal data as follows:

• Deletion or anonymization: We will delete your account information or irreversibly anonymize it so that it can no longer be linked back to an identifiable individual.
• Legal retention exceptions: Where laws (e.g., network log retention requirements under applicable regulations) or judicial / administrative mandates require us to keep certain records for a set period, those records will be isolated and used only for compliance purposes, not for any commercial scenario.
• Public content: Content you posted in public rooms, public chat, or feeds may persist in cached screenshots or other users' devices. We will replace identifiable identifiers (nickname, avatar, user ID) with "Deleted User" where technically feasible.
• Linked services: Deleting your Livo Live account does not automatically delete accounts on any other platform or associated product you may have signed up for with the same credentials.

6. When We May Be Unable to Delete

In the following situations, we may be temporarily unable to process your deletion request, or may need to wait until the situation is resolved:

• The account is banned, restricted, under investigation, or in the middle of an appeal;
• There are unresolved disputes, complaints, refunds, lawsuits, or arbitration proceedings;
• Applicable laws require continued retention of the relevant information;
• We are unable to verify that the requester is the account owner.

If you encounter any of the above, the in-app deletion flow will explain the reason. You may also contact our support team via the channels below for assistance.

7. Contact Us

If you run into any problems during deletion, or if we have not completed the deletion within the promised timeframe, please contact us:

• Support email: kodaoo172@gmail.com
• Registered address: Room 628, Building 3, No. 176 Zixia Street, Jiangcun Subdistrict, Xihu District, Hangzhou 310000, China

We will respond to your request within 15 business days after receiving your email.