Livo Live Terms of Service

1. Parties and Scope

Welcome to Livo Live! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and LivoLive Team ("we," "us," or "our"), governing your access to and use of the Livo Live mobile application, websites, and associated digital interactive services (collectively, the "Service").

Please read these Terms carefully before accessing or using our Service. By creating an account, downloading, accessing, or continuing to use Livo Live, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must immediately refrain from accessing or using Livo Live.

2. Eligibility and Age Restrictions

• Strict Age Threshold: You must be at least 18 years of age (or the legal age of majority in your jurisdiction of residence) to register an account or use Livo Live.
• Prohibition of Minors: The Service is not intended for or directed to individuals under the age of 18. If we identify or have reasonable grounds to suspect that an account holder is a minor, we reserve the right to suspend or permanently terminate the account without prior notice and purge all associated personal records in accordance with our Privacy Policy.

3. Account Registration and Security

• Account Integrity: You agree to supply accurate, current, and complete details during registration. You must not select or use profile pictures, display names, or biographies that violate applicable laws, infringe third-party rights, or contain defamatory, vulgar, or offensive content.
• Account Exclusivity: Your account is personal to you. You shall not sell, license, lease, assign, gift, share, or transfer your account credentials to any other individual or entity. You are solely accountable for all activities conducted through your account.
• Security Breach Notification: You must immediately notify our support team if you discover or suspect any unauthorized access, security breach, or compromise of your account credentials.

4. Virtual Items, Tokens, and In-App Purchases (Google Play Compliance)

• Exclusive Official Billing: All virtual tokens (including coin) and digital items (such as virtual gifts, VIP tiers, entrance effects, and badges) purchased within Livo Live are processed strictly and exclusively via Google Play In-App Billing.
• No Real-World Monetary Value: Virtual tokens and digital items constitute limited, personal, non-assignable, and revocable licenses for internal interactive entertainment within Livo Live. They have no intrinsic monetary value, do not accrue interest, and cannot be exchanged, transferred, or redeemed for legal tender, real currency, or external financial assets under any circumstance.
• Prohibition of Unauthorized Secondary Transfers: Any private, off-platform buying, selling, trading, factoring, or third-party secondary trading of virtual tokens or accounts is strictly prohibited. Any transaction conducted outside the official Google Play checkout flow is void, and accounts implicated in unauthorized reselling are subject to immediate termination and forfeiture of all virtual balances.
• Finality of Purchases: All purchases of virtual tokens and items are final and non-refundable, except as explicitly required by Google Play Billing policies or mandatory consumer protection statutes in your jurisdiction.

5. User-Generated Content (UGC) and Licensing

• Scope of UGC: User-Generated Content includes all audio streams, room communications, direct text/image messages, profile pictures, and feed posts submitted, uploaded, or transmitted by you through the Service.
• Content Warranties: You represent and warrant that you own or hold all required intellectual property rights, licenses, and consents to publish your UGC and that such content does not infringe the copyright, trademark, publicity, or privacy rights of any third party.
• Worldwide License Grant: To enable us to deliver and operate the Service, you grant LivoLive Team a perpetual, worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, cache, distribute, reproduce, transmit, encode, and publicly perform your UGC across our infrastructure for technical delivery and moderation purposes.

6. Prohibited Conduct and Community Rules

You agree not to engage in any of the following prohibited actions while utilizing Livo Live:

• Strict Prohibition on Child Sexual Abuse and Exploitation (Zero Tolerance):
  • Producing, uploading, distributing, facilitating, or soliciting Child Sexual Abuse Material (CSAM) or any content depicting or promoting the sexual exploitation or endangerment of minors;
  • Engaging in child grooming, sextortion, human trafficking, or predatory interactions targeting individuals under the legal age of majority.
• Unlawful and Harmful Content:
  • Disseminating obscene, pornographic, excessively violent, defamatory, or terroristic content;
  • Engaging in hate speech, discriminatory slurs (based on race, ethnicity, religion, gender, sexual orientation, disability, or nationality), harassment, or targeted cyber-bullying;
  • Impersonating another person, organization, or platform moderator to defraud or deceive others.
• System Abuse, Hacking, and Technical Interference:
  • Reverse-engineering, decompiling, disassembling, or extracting the source code of Livo Live;
  • Using unauthorized third-party emulators, bots, scrapers, automated scripts, or cheat modifications;
  • Deploying computer viruses, worms, malware, or orchestrating Denial-of-Service (DDoS) attacks against our infrastructure.
• Financial Crimes:
  • Utilizing the platform to conduct money laundering, terrorist financing, unauthorized lottery/gambling operations, or fraudulent pyramid/Ponzi schemes.
  • Livo Live provides built-in mechanisms enabling users to immediately block and filter abusive users in real-time, in addition to reporting violations.

7. Child Protection Enforcement and Legal Compliance

LivoLive Team maintains a zero-tolerance policy regarding child endangerment:

• Proactive Moderation: We deploy automated technical filtering alongside human review to detect, intercept, and mitigate violations involving child safety.
• Mandatory Reporting: Any confirmed instance of CSAM, predatory grooming, or child exploitation will result in immediate and irreversible account termination, evidence preservation, and mandatory formal reporting to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement authorities worldwide.

8. Intellectual Property Rights

All right, title, and interest in and to the Service—including software code, graphical user interfaces, database designs, the "Livo" mascot and brand assets, trademarks, sound effects, and proprietary algorithms—are and will remain the exclusive property of LivoLive Team and its licensors. You obtain no ownership rights or implied licenses, except for the revocable, non-exclusive privilege to run the compiled application for personal, non-commercial entertainment.

9. Account Suspension and Termination

• Enforcement Discretion: If you violate these Terms or our community standards, LivoLive Team reserves the absolute discretion to impose sanctions, including:
  • Temporary or permanent removal from voice seats, room muting, or room expulsion;
  • Deleting or blocking access to infringing or offensive content;
  • Canceling or reclaiming improperly obtained virtual currency balances;
  • Temporarily restricting account capabilities (e.g., direct messaging or streaming limits);
  • Terminating your account permanently and banning associated device identifiers.
• Consequences of Termination: Upon permanent termination due to policy violations, all licenses granted to you terminate automatically, and any remaining virtual tokens, gifts, or digital balances are forfeited without financial compensation.

10. Disclaimers and Limitations of Liability

• "As Is" Service: The Service is delivered on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, LivoLive Team expressly disclaims all warranties of any kind, whether express, statutory, or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Third-Party Conduct: We do not control and are not responsible for the statements, audio, or content broadcast by users in live voice rooms. Your interactions with other users are undertaken at your sole discretion and risk.
• Limitation of Damages: Under no circumstances shall LivoLive Team, its directors, employees, or affiliates be liable for any indirect, incidental, punitive, special, or consequential damages (including loss of profits, goodwill, data, or business interruption) resulting from your access to or inability to access the Service.

11. Amendments to Terms

We reserve the right to revise and modify these Terms at our sole discretion. When significant revisions occur, we will provide reasonable advance notice via in-app dialogue, broadcast alerts, or updated version notes. Your continued use of the Service after the effective date of revised Terms constitutes your full acceptance thereof.

12. Governing Law and Dispute Resolution

Article 12: Amendments, Governing Law, and Dispute Resolution

12.1 Governing Law:

This Agreement and any dispute, controversy, or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any choice or conflict of law principles.

12.2 Dispute Resolution & Arbitration:

Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

12.3 Class Action Waiver:

To the fullest extent permitted by applicable law, you agree that any proceeding to resolve or arbitrate any dispute shall be conducted solely on an individual basis and not as a class, consolidated, or representative action.

13. Contact Information

For legal notices, compliance queries, or policy questions regarding these Terms, please reach out to:

• Operating Entity: Hangzhou Mocha Network Technology Co., Ltd.
• Recharge Support Desk: kodaoo172@gmail.com
• Legal & Compliance Department: kodaoo172@gmail.com
• Registered Address:
  Hangzhou Mocha Network Technology Co., Ltd.
  Room 628, Building 3, No. 176 Zixia Street, Jiangcun Subdistrict, Xihu District
  Hangzhou - 310000
  China (CN)